Frequently Asked Questions

Click on a question below to read the answer:

What is this microsite and who are Push Entertainment Limited?

This micosite is run on behalf of entertainment and other companies to allow access to extra content and competitions.

Push Entertainment Limited operates the microsite and lets you validate the purchase of your CD, DVD, download or other physical product. It is based in the United Kingdom and have been running microsites similar to this for their clients for several years. More information on the terms of use and privacy terms applicable to this website can be found at http://info.pushentertainment.com.

What hardware do I need to use this microsite?

This microsite works on Microsoft Windows™ PCs and Apple Mac OS 10.3+.

What is the recommended PC/Mac operating System for this microsite?

This microsite works on Windows XP and Vista, so if you're using those you should have no problems. For Apple Mac computers, please make sure you are using OS 10.3 or above.

What is the recommended browser?

On a PC with Windows we recommend you use Internet Explorer 6 or above, but it will work with Mozilla Firefox too, providing you have Java enabled. On a Mac, we recommend Safari 1.1 or above, but again, Firefox is also supported.

Where can I get my browser updated?

Either select 'Windows Update' from your start menu in Windows XP/Vista to update Internet Explorer, or visit windowsupdate.com, or visit the Safari or Mozilla sites to download their latest browser.

Do I need cookies enabled to use this microsite?

Yes, it requires the use of cookies with your browser. The following instructions to enable cookies are meant as a guide only. Please consult your browser's help for a complete description.

Are you installing anything on my computer?

The only thing that is installed on your computer is a cookie, so that we can identify you as someone who has purchased the correct CD/DVD, download or physical product once you have verified it with us. Cookies are used by many other popular websites including Amazon, eBay etc. and the vast majority of Internet users have them enabled on their browsers.

I can't connect to the microsite. What's wrong?

The microsite runs over SSL (Secure Sockets Layer), and operates on a different port than standard web services. If you are behind a corporate firewall you may not be able to access the secure services. Ask your systems administrator if your firewall allows SSL connections.

I can get into the microsite, I click 'enter', however I don't see an 'OK' button

If you see something similar to the image shown to the right, or simply don't see an 'OK' box/button, you should make sure that your browser has Java enabled. You can get it from Sun's Java website.

Also, before the validation software is shown, you should see a pop-up window similar to the one below:

security warning

You must answer 'Run' to this question for the validation software to load. If you cancel, you will need to close down all your browser windows and try again.

Getting Java

Windows XP ships with Internet Explorer (IE) 6, but IE6 no longer includes the Java Virtual Machine (JVM) which is needed by the validation software to detect a CD/DVD's presence in your CD/DVD-ROM Drive or check a download or physical purchase. The same goes for Windows Vista and IE7. The microsite should prompt you to install Java if you don't have it. If this does not happen you can get it from Sun's Java website. Once installed you will need to close down all browser windows you have open. Then go back to the microsite, and after registering your details you will be prompted to put the appropriate CD/DVD in your CD/DVD-ROM drive. Once verified, you will be able to view the microsite content.

I can get into the microsite, I click 'enter', I do see the 'OK' button, but don't know what to do next?

For a CD/DVD/USB purchase, you should now insert your manufactured CD/DVD/USB into the CD/DVD drive/USB port of your computer, and refresh/reload the page. If you have more than one drive, you will need to select the appropriate drive using the drop-down list. If you don't see a drive letter in the list, make sure you have the correct CD and that you have refreshed/reloaded the page. Once the correct drive is selected, click 'OK' and the validation software will check that it is a known official copy. If this is the case, you will then be able to access the appropriate content that is available.

For an iTunes purchase, just click the 'OK' button and the validation software will check that it is a valid iTunes purchase.

For any other purchase, type your bonus code or receipt number into the box and click 'OK'.

As soon as I put my CD/DVD in the CD/DVD-ROM Drive my CD/DVD player application starts (e.g. Media Player or iTunes)

Some CD/DVD players start automatically when a disc is inserted into a drive. Simply close the application before continuing.

As soon as I put my CD/DVD in the CD/DVD-ROM Drive a screen comes up

If you just want to listen to the CD, then either click 'Play CD' button, and your default media player should open and play the CD, or click the 'Exit' button and open your media player manually.

I've got the correct CD, but I can't get through

Check first that you have accepted the validation software, then check that you have the correct browser version, and finally check that Java is installed and enabled. Then clear your browser's cache of pages or Temporary Internet Files, and try again. If you still can't access the microsite, please contact us using the form below. We endeavour to allow all versions of all CDs access to the microsite, but unfortunately we miss some from time to time. Once you have contacted us, we can check the CD you have used and then grant you access if it is the correct CD.

I've got a card or flyer with a code on it, but I'm being told the code is invalid

Please ensure that you have typed the code in correctly. If it still doesn't work, click here to contact us and make sure to let us know which microsite it is, the code you are trying to use and where you found it.

I purchased the music/video from iTunes, but am told that the download is invalid

Please forward your relevant iTunes purchase receipt e-mail to us at support@pushentertainment.co.uk.

I get past the validation software but the media files don't seem to work. What software do I need?

It is recommended that you have the latest version of Windows Media Player. You can get the software from Microsoft's Windows Media website. If you have Windows Media Player installed on a Mac, give the streams about 30 seconds to buffer - unfortunately your player may not tell you that this is happening.

If you need or would prefer to use Real Media, you can get a free version of their RealPlayer software and plug-in from Real's website.

How can I keep downloadable media, such as MP3 files?

If the media you have been given access to is available in a downloadable format, you can save it to your computer. In Internet Explorer on Windows, right-click on the link and select 'Save Target As...'. For Firefox on Windows, right-click on the link and then select 'Save Link As...'. For Safari or Firefox on the Mac, hold the Control key and then click on the link, and select 'Save Link As...'.

Contact us

If you're still having problems you can send a message to our support team. Enter a brief description of the problem you're having in the box below and press 'Go':

Your e-mail address:

© 2008 Push Entertainment Ltd.